Show sidebar

Esperando la llegada del pedido

Recibí mi pedido después de haber obtenido un reembolso. ¿Qué puedo hacer?

Conserve el producto en su embalaje original junto con todos los documentos que confirmen la compra y el reembolso. Los necesitará para comunicarse con el vendedor y el sistema de pago.

No he recibido mi pedido. ¿Qué debo hacer?

Revisa el correo electrónico que recibiste después de realizar tu pedido. Debería contener información sobre el estado del mismo y la fecha de entrega prevista.

¿Qué ocurre si el paquete es retenido en la aduana?

Si el contenido del paquete resulta sospechoso para los funcionarios de aduanas (por ejemplo, si contiene muchos artículos idénticos), es posible que se realice una inspección más exhaustiva.

Si el tiempo de resolución de la disputa es excesivamente prolongado y usted prefiere no esperar, ¿qué medidas debería tomar?

Si todas las demás opciones fallan, es posible que deba considerar emprender acciones legales. Este puede ser un proceso largo y costoso, por lo que es importante sopesar los posibles beneficios frente a los riesgos y los costos.

¿Cuándo recibiré mi pedido?

Consulta el estado de tu pedido: La plataforma Sublimaart te permite consultar el estado de tu pedido mediante su número de seguimiento.

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.